Shipping Policy
This Shipping Policy explains general shipping expectations, fulfillment timing, and order delivery information for PepTruth.
Order Processing
Orders are processed in the order they are received, subject to product availability, payment verification, order review, and business operating schedules. Processing times may vary depending on order volume, weekends, holidays, or other operational factors.
Shipping Timeframes
Shipping timelines are estimates only and are not guaranteed. Actual delivery times may vary based on carrier operations, destination, weather, customs processing, local delivery conditions, and other circumstances outside of PepTruth’s reasonable control.
Shipping Carriers
PepTruth may use one or more third-party carriers or shipping service providers to fulfill and deliver orders. Carrier selection may vary depending on order type, destination, package size, service level, and shipping availability.
Tracking Information
When tracking information is available, it may be provided after an order has been processed and prepared for shipment. Customers are responsible for reviewing shipping updates and monitoring tracking activity after shipment confirmation.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout. PepTruth is not responsible for delays, failed deliveries, lost shipments, or additional charges resulting from incorrect, incomplete, or outdated shipping information submitted by the customer.
Shipping Delays
PepTruth is not responsible for shipping or delivery delays caused by carriers, customs processing, weather, seasonal volume, holidays, service interruptions, regulatory issues, or other events outside of its control. Once an order has been handed off to a carrier, shipping transit is managed by that carrier.
Lost, Delayed, or Damaged Shipments
If a shipment appears lost, delayed beyond normal estimates, or arrives damaged, customers should contact PepTruth promptly with the order number and relevant details. PepTruth may review the issue and, where appropriate, provide guidance based on available shipment information and applicable store policy.
International or Restricted Destinations
Shipping availability may vary by region, destination, or regulatory restriction. PepTruth reserves the right to limit, refuse, or cancel orders where shipping is unavailable, restricted, impractical, or inconsistent with legal or operational requirements.
Customs, Duties, and Local Fees
If applicable, the customer is responsible for any customs duties, import fees, taxes, brokerage charges, or local delivery fees associated with an order. PepTruth is not responsible for charges imposed after shipment leaves its control.
Order Review and Shipping Holds
PepTruth reserves the right to delay, hold, review, or cancel shipment of any order for reasons including but not limited to payment verification, product availability, suspected misuse, inaccurate order information, policy concerns, or other order review needs.
Research Use Only
All products sold by PepTruth are presented for research purposes only. Customers are responsible for reviewing product information, applicable disclaimers, and store policies prior to placing an order.
Policy Updates
PepTruth reserves the right to revise, update, or change this Shipping Policy at any time without prior notice. Continued use of the website and continued purchasing activity after changes are posted constitutes acceptance of the updated policy.
Contact
For shipping-related questions, please use the Contact page and include your order number if applicable.
Review Related Policies
Please also review our Refund and Returns Policy, Disclaimer, Terms and Conditions, and Privacy Policy.