General Policy

Due to the nature of the products presented by PepTruth, all sales should generally be considered final unless otherwise determined by PepTruth in its sole discretion. Any return, replacement, refund, or order resolution request will be reviewed based on the specific circumstances of the order and the information provided by the customer.

Eligibility for Review

If a customer believes there is a problem with an order, the customer should contact PepTruth promptly with the order number and a clear explanation of the issue. Requests may be reviewed in situations involving shipment problems, damaged packages, incorrect items, or other order-related concerns, but submission of a request does not guarantee a refund, replacement, or return approval.

Damaged or Incorrect Orders

If an order arrives damaged or appears to contain an incorrect item, the customer should contact PepTruth as soon as possible after delivery. Supporting photos, packaging images, shipment details, and a clear description of the issue may be requested to assist in review.

Non-Returnable Items

Unless explicitly approved in writing by PepTruth, products are generally not eligible for return once an order has been fulfilled or delivered. PepTruth reserves the right to decline return requests involving opened items, used items, mishandled items, unauthorized returns, or requests inconsistent with product positioning and store policy.

Returned Packages and Failed Deliveries

If a package is returned due to incorrect shipping information, failed delivery attempts, refusal of delivery, or other customer-caused issues, PepTruth may review the situation on a case-by-case basis. Additional shipping charges, processing delays, or limitations on refund consideration may apply.

Refund Decisions

If PepTruth determines that a refund is appropriate, the refund may be issued to the original payment method when possible. Processing times for any approved refund may vary depending on payment provider, banking institution, and transaction handling timeframes.

Replacement Decisions

In some circumstances, PepTruth may determine that replacement of an item is more appropriate than a refund. Any replacement decision will be made at PepTruth’s discretion based on product availability, order details, supporting information, and the nature of the reported issue.

Items Not Eligible for Refund Consideration

PepTruth may deny refund or return requests in situations including, but not limited to:

• Customer error during checkout
• Incorrect or incomplete shipping information
• Unauthorized use or mishandling of products
• Requests inconsistent with research-use-only positioning
• Opened, altered, or tampered items
• Claims submitted without reasonable supporting information

Research Use Only

All products sold by PepTruth are presented for research purposes only. Customers are responsible for reviewing all product information, disclaimers, and applicable store policies before placing an order.

Policy Changes

PepTruth reserves the right to revise, update, or change this Refund and Returns Policy at any time without prior notice. Continued use of the website and continued purchasing activity after changes are posted constitutes acceptance of the updated policy.

Contact

For order issue inquiries, please use the Contact page and include your order number and a short description of the concern.